Job Description

Information Technology Assistant – Food and Agriculture Organization (FAO)

Company: Food and Agriculture Organization (FAO)

Location: Djibouti City, Djibouti

Job Type: Full-Time

Contract Type: Fixed-Term Contract (2 Years, Renewable)

Grade Level: G-5

About FAO

The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations dedicated to eliminating hunger, improving nutrition, supporting sustainable agriculture, and strengthening food security worldwide. FAO promotes resilient and sustainable agrifood systems while supporting communities and governments in achieving the Sustainable Development Goals.

Professionals seeking jobs in Djibouti, United Nations jobs in Djibouti, and IT support jobs in Djibouti City will find this opportunity highly rewarding.

Position Overview

FAO is recruiting an Information Technology Assistant to support and coordinate ICT services at its Djibouti Representation Office. The successful candidate will provide first and second-level technical support, manage IT infrastructure, assist users, maintain equipment inventories, and ensure the effective delivery of information technology services.

Candidates interested in IT jobs in Djibouti, technical support jobs in Djibouti, help desk jobs in Africa, and ICT assistant jobs in international organizations are encouraged to apply.

For more regional career opportunities, candidates may also explore Information Technology Assistant Job in Djibouti for current vacancies across East Africa.

Key Responsibilities

The Information Technology Assistant will:

• Receive and register user requests through the Service Desk system.
• Provide first and second-level support for hardware, software, and network issues.
• Troubleshoot computers, printers, scanners, mobile devices, and office technology equipment.
• Coordinate with FAO Digital and Agro-Informatics Division (CSI) to resolve complex technical issues.
• Install, configure, and maintain computer systems and software.
• Manage user accounts, email services, and network access permissions.
• Support website publishing and digital content management activities.
• Maintain office shared drives and public email folders.
• Assist with data backup and recovery procedures.
• Support audiovisual equipment setup for meetings and presentations.
• Conduct market research on ICT equipment and software solutions.
• Assist with procurement of ICT hardware, software, and peripherals.
• Maintain accurate ICT inventories and asset records.
• Ensure software licenses are properly documented and compliant.
• Deliver user training and technical guidance.
• Contribute to the IT knowledge base and service improvement initiatives.

This role is suitable for professionals searching for computer technician jobs in Djibouti, network support jobs in Djibouti City, and IT administrator jobs in East Africa.

Education Requirements

Applicants should possess:

• Secondary School Education or equivalent.
• Technical training in Information Technology, Computer Systems, or Network Administration is advantageous.
• Microsoft technical certifications are highly desirable.

Relevant opportunities can also be found through Information Technology Assistant Job in Rwanda for candidates interested in regional ICT careers.

Experience Requirements

Candidates must have:

• Minimum four (4) years of relevant experience in IT support and technical assistance.
• Experience supporting Microsoft operating systems and Microsoft 365 environments.
• Experience in hardware troubleshooting and network support.
• Familiarity with enterprise help desk systems and service management platforms.
• Experience working within structured IT governance environments.

Professionals with backgrounds in desktop support jobs in Djibouti, system administrator jobs in Africa, and IT infrastructure jobs in Djibouti are encouraged to apply.

Required Technical Skills

• Microsoft 365 Administration
• MS Office Suite
• Hardware Installation & Configuration
• Network Support
• User Account Management
• Service Desk Operations
• Printer & Peripheral Management
• Data Backup Procedures
• IT Asset Management
• Software Licensing Compliance
• Technical Troubleshooting
• Cybersecurity Awareness
• ICT Procurement Support
• Audio-Visual Equipment Support
• IT Documentation Management

Preferred Certifications

The following certifications are highly desirable:

• Microsoft Modern Desktop Administrator Associate (MD-100)
• Microsoft Certifications
• Apple Technical Certifications
• Cisco Certified Network Associate (CCNA)
• ITIL v3 Certification
• Information Security Awareness Training

Candidates seeking CCNA jobs in Djibouti, Microsoft certified jobs in Africa, and ITIL certified jobs in East Africa will benefit from this role.

Language Requirements

• Fluent French (Level C) – Required
• English language proficiency – Considered an asset

Core Competencies

Successful candidates should demonstrate:

• Strong problem-solving abilities
• Excellent communication skills
• Customer service orientation
• Team collaboration
• Relationship building
• Continuous learning mindset
• Organizational skills
• Integrity and professionalism
• Attention to detail
• Results-oriented approach

These qualities are valued in international organization jobs in Djibouti, United Nations careers, and ICT officer jobs in Africa.

Training & Professional Development

FAO provides opportunities for:

• Microsoft Systems Administration Training
• Information Security Training
• Network Administration Development
• IT Governance Best Practices
• Service Management Training
• Digital Transformation Programs
• Professional Certification Support
• Knowledge Sharing and Mentoring

Salary & Benefits

Salary: Competitive UN General Service Grade G-5 package (salary details not publicly specified).

Additional benefits may include:

• United Nations employment benefits
• Medical coverage according to FAO policies
• Paid annual leave
• Professional development opportunities
• International work environment
• Pension and social protection benefits where applicable
• Career advancement opportunities within FAO

Why Join FAO?

FAO offers the opportunity to contribute to global food security, sustainable agriculture, and international development while working in a multicultural environment. Employees gain valuable experience supporting humanitarian, agricultural, and development initiatives across Africa and beyond.

Job seekers looking for FAO jobs in Djibouti, UN jobs in Africa, jobs in Djibouti City, ICT jobs in East Africa, computer support jobs in Djibouti, network administrator jobs in Djibouti, IT technician jobs in Africa, help desk careers,  service desk analyst jobs, information technology jobs in Djibouti, system support jobs, ICT careers in Africa, network engineer jobs, and IT infrastructure careers will find this position highly attractive.

Professionals interested in broader African opportunities can also review vacancies at Information Technology Assistant Job in Liberia where employers regularly advertise technology, administration, and development sector positions.