E-commerce Operations Manager Job Vacancy in Mogadishu, Somalia – E-commerce & Retail

Job Description

Position: E-commerce Operations Manager

Company: Amazon

Location: Mogadishu, Somalia

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce & Retail

Department: Operations

Salary: SSP 3,500,000 – 5,000,000 per month

Vacancies:1

Company Overview

Amazon is a global leader in online retail, cloud services, and digital innovation, with a growing footprint across Africa. In Somalia, Amazon is expanding its marketplace to connect local merchants with international customers, fostering economic growth and digital inclusion. The company’s commitment to customer obsession, operational excellence, and long‑term thinking makes it an ideal environment for professionals seeking to shape the future of e‑commerce in the Horn of Africa. As part of Amazon’s regional strategy, the Mogadishu office serves as a hub for logistics coordination, seller support, and market development, offering unparalleled career opportunities for ambitious talent.

Job Overview

The E‑commerce Operations Manager will lead the end‑to‑end fulfillment process for Amazon’s marketplace in Somalia, ensuring seamless order processing, inventory management, and last‑mile delivery. This role collaborates closely with cross‑functional teams, including technology, finance, and customer service, to drive operational efficiency and deliver an exceptional shopping experience. The successful candidate will be instrumental in scaling Amazon’s presence, building partnerships with local carriers, and implementing data‑driven improvements. For more information about the broader career landscape, visit Somalia Job Search and explore related Somalia Jobs.

Key Responsibilities

• Design and execute operational strategies that support rapid growth of Amazon’s marketplace in Somalia.
• Manage daily order fulfillment, ensuring on‑time delivery and high accuracy rates.
• Coordinate with local logistics providers, customs authorities, and warehouse partners to optimize the supply chain.
• Implement performance metrics, dashboards, and reporting tools to monitor key KPIs such as order cycle time, inventory turnover, and customer satisfaction.
• Lead a team of fulfillment specialists, providing coaching, performance feedback, and career development.
• Identify process bottlenecks and drive continuous improvement initiatives using Lean and Six Sigma principles.
• Collaborate with the technology team to integrate automation tools, inventory management systems, and data analytics platforms.

Required Skills

• Strong analytical mindset with the ability to interpret complex data sets.
• Proven leadership and people‑management capabilities.
• Excellent communication skills in English; knowledge of Somali is a plus.
• Deep understanding of e‑commerce logistics, warehousing, and last‑mile delivery.
• Experience with ERP or WMS platforms and familiarity with Amazon’s Seller Central.
• Ability to thrive in a fast‑paced, results‑oriented environment.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as APICS CPIM, PMP, or Lean Six Sigma are advantageous and demonstrate a commitment to operational excellence.

Experience

Candidates must have a minimum of five years managing e‑commerce operations, preferably within a high‑growth marketplace or retail environment. Experience leading cross‑functional teams and delivering measurable improvements in order fulfillment, cost reduction, or customer satisfaction is essential.

Salary

The compensation package ranges from SSP 3,500,000 to SSP 5,000,000 per month, commensurate with experience and performance. The package includes performance‑based bonuses, stock‑option eligibility, and comprehensive benefits.

Benefits

• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with company matching contributions.
• Generous paid time off and holiday schedule.
• Employee assistance program and mental‑wellness resources.
• Discounts on Amazon services and products.

Training

• Onboarding program that includes Amazon’s Leadership Principles and operational best practices.
• Continuous learning opportunities through Amazon’s internal training platforms.
• Access to industry conferences, webinars, and certification courses.

Working Environment

The Mogadishu office offers a modern, collaborative workspace equipped with high‑speed internet, meeting rooms, and breakout areas. Employees benefit from a culture that values diversity, inclusion, and innovation, encouraging open dialogue and creative problem‑solving. Flexible work arrangements are available, with options for hybrid schedules that balance office presence with remote productivity.

Application Process

Interested candidates should submit their application through the Amazon Careers portal, attaching an up‑to‑date resume and a cover letter outlining relevant achievements. Shortlisted applicants will undergo a multi‑stage interview process, including a phone screen, a technical assessment, and a final interview with senior leadership. Successful candidates will receive an offer within two weeks of the final interview.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Our hiring practices reflect our dedication to fairness and merit‑based selection, ensuring that every applicant receives a fair chance to contribute to our mission of being Earth’s most customer‑centric company.