E-commerce Marketplace Operations Manager Job Vacancy in Hargeisa, Somalia – E‑commerce

Job Description

Position: E-commerce Marketplace Operations Manager

Company: Jumia

Location: Hargeisa, Somalia

Experience: 5+ years in e‑commerce operations, marketplace management, or logistics

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E‑commerce

Department: Operations

Salary: SSP 2,500,000 – 4,000,000 per month

Vacancies:1

Company Overview

Jumia is Africa’s leading online marketplace, connecting millions of consumers with a diverse range of products across the continent. With a strong presence in over 14 African countries, Jumia has built a reputation for reliable delivery, secure payment solutions, and a vibrant seller ecosystem. In recent years, Jumia has expanded its footprint into the Horn of Africa, recognizing the growing digital demand in Somalia. The Hargeisa office serves as a strategic hub for regional operations, supporting both local merchants and international brands seeking to reach Somali customers. As part of Jumia’s commitment to fostering digital commerce, the company invests heavily in technology, data analytics, and customer service excellence, creating a dynamic environment for professionals who are passionate about transforming retail through innovation. This role offers a unique opportunity to contribute to the rapid growth of e‑commerce in Somalia, positioning yourself at the forefront of a sector that is reshaping the country’s economic landscape.

Job Overview

The E‑commerce Marketplace Operations Manager will lead the end‑to‑end management of Jumia’s marketplace platform in Somalia. Reporting to the Regional Operations Director, you will be responsible for optimizing seller onboarding, product catalog quality, order fulfillment processes, and customer satisfaction metrics. You will collaborate closely with cross‑functional teams including Technology, Marketing, Finance, and Customer Support to ensure seamless operations and drive revenue growth. This position plays a pivotal role in scaling Jumia’s presence in Hargeisa and beyond, aligning operational strategies with the broader corporate vision of becoming the most trusted online shopping destination in the region. For more information, visit our career portal at Somalia Job Search. The role is a key component of our hiring in Somalia, contributing directly to the creation of new Somalia Jobs and supporting career opportunities in Somalia.

Key Responsibilities

• Develop and execute operational strategies to increase marketplace GMV by 30% within the first year.
• Lead seller acquisition initiatives, ensuring compliance with Jumia’s quality standards and local regulations.
• Oversee product listing accuracy, pricing integrity, and inventory synchronization across the platform.
• Manage order lifecycle from placement to delivery, coordinating with logistics partners to achieve on‑time delivery targets.
• Monitor key performance indicators (KPIs) such as order defect rate, cancellation rate, and customer satisfaction scores, implementing corrective actions as needed.
• Collaborate with the Technology team to enhance platform features, troubleshoot issues, and roll out new functionalities.
• Drive continuous improvement projects using data‑driven insights to streamline processes and reduce operational costs.
• Prepare regular performance reports for senior leadership, highlighting achievements, challenges, and growth opportunities.

Required Skills

• Strong analytical mindset with proficiency in Excel, SQL, or data visualization tools.
• Excellent communication and negotiation skills for interacting with sellers, logistics providers, and internal stakeholders.
• Proven ability to manage multiple projects simultaneously in a fast‑paced environment.
• Deep understanding of e‑commerce ecosystems, marketplace dynamics, and supply chain logistics.
• Leadership experience with a track record of building and motivating high‑performing teams.
• Fluency in English and Somali; knowledge of Arabic is a plus.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Economics, or a related discipline is required. Candidates with additional certifications in Project Management, Data Analytics, or E‑commerce Operations will be given preference.

Experience

Applicants must have at least five years of relevant experience, preferably within a leading e‑commerce platform, online marketplace, or large‑scale retail operation. Experience in emerging markets, particularly in East Africa, will be considered an advantage.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and performance. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and medical coverage for employee and dependents.
• Annual performance bonus tied to marketplace growth targets.
• Professional development allowance for courses, certifications, and conferences.
• Flexible working hours and remote work options where applicable.
• Employee discount on Jumia purchases across all categories.

Training

• Onboarding program covering Jumia’s platform, policies, and regional market insights.
• Continuous learning modules on data analytics, digital marketing, and supply chain optimization.
• Leadership development workshops to enhance managerial competencies.

Working Environment

The Hargeisa office offers a modern, collaborative workspace equipped with high‑speed internet, meeting rooms, and a comfortable break area. Jumia promotes a culture of innovation, inclusivity, and accountability, encouraging employees to share ideas and take ownership of projects. The role provides exposure to a multicultural team, fostering a global perspective while contributing to local economic development.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Hargeisa office.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without regard to any protected characteristic.