Automotive Service Manager Job Vacancy in Burao, Somalia – Automotive & Manufacturing

Job Description

Position: Automotive Service Manager

Company: Toyota Motors Somalia

Location: Burao, Somalia

Experience: 5+ years in automotive service management

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Automotive & Manufacturing

Department: Service Operations

Salary: SSP 2,500,000 – SSP 3,500,000 per annum

Vacancies:1

Company Overview

Toyota Motors Somalia is a leading automotive dealer and service provider operating across the Horn of Africa. Established in partnership with the global Toyota Motor Corporation, the company delivers high‑quality vehicles, parts, and after‑sales support to customers throughout Somalia. With a strong commitment to reliability, innovation, and community development, Toyota Motors Somalia has built a reputation for excellence in the automotive & manufacturing sector. The Burao branch serves as a strategic hub for northern Somalia, offering comprehensive maintenance, repair, and customer service solutions. As part of its growth strategy, the company continuously invests in modern facilities, skilled technicians, and cutting‑edge diagnostic tools, creating a dynamic environment for career advancement. This role contributes directly to the company’s mission of delivering superior mobility solutions while supporting local employment and economic development. Keywords: Somalia Jobs, Jobs in Somalia, Job Vacancy in Somalia, Career Opportunities in Somalia, Employment in Somalia, Hiring in Somalia.

Job Overview

The Automotive Service Manager will lead the service department at the Burao dealership, overseeing daily operations, ensuring high standards of vehicle maintenance, and driving customer satisfaction. Reporting to the Regional Operations Director, the manager will coordinate a team of technicians, service advisors, and parts specialists to deliver timely, efficient, and quality service. Responsibilities include managing workflow, optimizing resource allocation, maintaining compliance with safety and environmental regulations, and implementing continuous improvement initiatives. The role also involves direct interaction with customers to address concerns, provide technical guidance, and promote service packages. For more information, visit our careers page at Somalia Job Search. This position offers a unique opportunity to shape the service culture of a leading automotive brand in Somalia.

Key Responsibilities

• Supervise and mentor a team of 15+ technicians and service advisors, fostering a culture of excellence and accountability.
• Develop and manage daily service schedules, ensuring optimal use of bays, tools, and personnel.
• Monitor key performance indicators such as service turnaround time, customer satisfaction scores, and warranty claim accuracy.
• Maintain inventory levels of parts and consumables, coordinating with the parts department to prevent stockouts.
• Implement safety protocols and ensure compliance with local regulations and Toyota corporate standards.
• Identify training needs and organize technical workshops to keep staff updated on new vehicle models and diagnostic technologies.
• Prepare monthly reports for senior management, highlighting operational achievements, challenges, and financial performance.

Required Skills

• Strong leadership and people‑management abilities with a focus on team development.
• In‑depth knowledge of automotive diagnostics, repair procedures, and Toyota vehicle platforms.
• Excellent customer service and communication skills, capable of handling complex inquiries.
• Proficiency in service management software and basic Microsoft Office applications.
• Analytical mindset for interpreting performance data and implementing process improvements.
• Ability to work under pressure while maintaining high quality standards.

Education

Candidates must hold a Bachelor’s degree in Mechanical Engineering, Automotive Technology, or a closely related discipline. Professional certifications such as ASE (Automotive Service Excellence) or Toyota Technical Training are highly desirable and will be considered an advantage during the selection process.

Experience

A minimum of five years’ experience in automotive service management is required, with a proven track record of leading service teams in a dealership or multi‑brand workshop environment. Experience with Toyota vehicles, familiarity with warranty processes, and a history of achieving service profitability targets are essential.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a company‑provided mobile device for business use.

Benefits

• Comprehensive health and dental coverage for the employee and eligible dependents.
• Annual performance bonus linked to service department profitability.
• Company‑sponsored vehicle for official duties.
• Paid vacation, sick leave, and public holidays in accordance with Somali labor law.
• Retirement savings plan with employer matching contributions.

Training

• Ongoing technical training on new Toyota models and diagnostic tools.
• Leadership development programs focused on managerial competencies.
• Safety and compliance workshops to ensure a secure workplace.
• Customer service excellence seminars to enhance client interaction skills.

Working Environment

The Burao service center operates in a modern facility equipped with state‑of‑the‑art diagnostic equipment, comfortable staff areas, and a customer lounge. The work schedule follows a standard Monday‑Friday pattern with occasional weekend shifts to meet customer demand. Employees enjoy a collaborative atmosphere where innovation and continuous improvement are encouraged.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the company website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a preliminary interview followed by a technical assessment.

Equal Opportunity Statement

Toyota Motors Somalia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without discrimination.