Field Representative Jobs in Somalia

Company: Habeeye
Location: Hargeisa
Job Type: Full-Time (Independent Contractor)
Posted: May 2
Contract Duration: 6 Months (renewable)

Job Overview

Habeeye is seeking a dynamic and relationship-driven Field Representative to manage the full merchant lifecycle. The role involves acquiring, onboarding, and supporting merchants to ensure successful engagement with the platform. The candidate will act as the primary point of contact for merchants in Hargeisa, helping them grow and remain active on the platform while achieving acquisition and retention targets.

Key Responsibilities

Merchant Acquisition

Identify and visit local businesses including retail, dining, and service providers; introduce Habeeye and its benefits; guide merchants through the registration and sign-up process; address concerns and encourage adoption of the platform.

Onboarding & Training

Conduct one-on-one and group training sessions; assist merchants in setting up accounts and using platform features; ensure smooth onboarding and understanding of best practices for platform success.

Ongoing Support & Retention

Serve as the first point of contact for merchant support via phone, chat, and email; provide timely solutions and assistance; conduct regular check-ins to gather feedback and improve engagement; identify inactive merchants and implement re-engagement strategies.

Market Intelligence & Reporting

Collect and share merchant feedback with internal teams; provide insights on local market trends and competition; support product and strategy improvements through field intelligence.

Performance Expectations

Minimum target of 20 new merchants onboarded per month; maintain high merchant satisfaction and low churn rates; ensure consistent engagement and active usage of the platform by merchants.

Skills & Qualifications

Strong ability to balance acquisition and relationship management (“hunter and farmer” mindset); excellent communication and persuasion skills; strong customer service orientation and problem-solving ability; ability to work independently and meet targets; strong organizational and follow-up skills; familiarity with mobile apps, CRM tools, and basic software systems; deep understanding of the Hargeisa business environment; fluency in Somali and strong English proficiency; prior experience in field sales, B2B sales, customer success, or training is an advantage.

Working Conditions

Working hours: 8:00 AM – 12:00 PM and 4:00 PM – 8:00 PM, 6 days per week (Friday off); hybrid model combining field visits and remote support.

Compensation

Salary is competitive and based on experience and performance (details provided during selection).

How to Apply

Interested candidates should submit a CV, credentials, and a short note explaining suitability for the role via email to support@africajobsearch.com. If you are exploring job opportunities in East Africa, platforms such as https://somaliajobsearch.com, https://www.ethiopiajobssearch.com, and https://www.ugandajobssearch.com are excellent resources. They bring together job listings from various industries, making it easier to explore multiple opportunities in one place. In Somalia, some platforms even integrate additional services like tenders and business listings, offering a broader ecosystem for professionals. Job seekers can search, apply, and track applications in real time. These websites also help employers streamline recruitment and reach qualified candidates faster. With continuous updates and expanding job categories, they are becoming essential for career development in the region.