Insurance Claims Analyst Job Vacancy in Qardho, Somalia – Insurance

Job Description

Position: Insurance Claims Analyst

Company: AXA Group

Location: Qardho, Somalia

Experience: 2-4 years in insurance claims processing

Education: Bachelor’s degree in Business Administration, Finance, or related field

Employment Type: Full-time

Industry: Insurance

Department: Claims Management

Salary: SSP 1,500,000 – 2,500,000 per annum

Vacancies:1

Company Overview

AXA Group is a global leader in insurance and asset management, operating in more than 60 countries with a strong commitment to customer‑centric solutions and sustainable growth. In Somalia, AXA has established a regional hub to serve the growing demand for reliable insurance products, supporting individuals, businesses, and the public sector. The company’s presence in Qardho reflects its strategic focus on expanding financial services across emerging markets, fostering economic stability, and creating career pathways for local talent. As part of its mission, AXA promotes innovation, ethical standards, and community development, making it an attractive employer for professionals seeking meaningful impact in the insurance sector.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and managing insurance claims submitted by policyholders across various lines of business, including motor, health, property, and agricultural insurance. Reporting to the Claims Manager, the analyst will ensure claims are handled efficiently, accurately, and in compliance with AXA’s policies and local regulations. This position offers a unique opportunity to contribute to the growth of the insurance market in Somalia while developing expertise in risk assessment, customer service, and data analysis. For more information about AXA’s career opportunities, visit Somalia Job Search.

Key Responsibilities

• Review and assess incoming insurance claims for completeness, validity, and coverage eligibility.
• Conduct investigations, gather documentation, and liaise with claimants, adjusters, and third‑party service providers.
• Analyze claim data to determine appropriate settlement amounts and ensure compliance with policy terms.
• Maintain accurate records in the claims management system and generate detailed reports for senior management.
• Collaborate with underwriting, legal, and finance teams to resolve complex claim issues.
• Provide timely updates to policyholders, ensuring transparent communication throughout the claims process.
• Identify trends and potential fraud indicators, escalating suspicious activities to the fraud investigation unit.
• Support continuous improvement initiatives to enhance claims processing efficiency and customer satisfaction.

Required Skills

• Strong analytical abilities with attention to detail and accuracy.
• Excellent written and verbal communication skills in English and Somali.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to interpret insurance policies, legal documents, and regulatory guidelines.
• Effective time‑management and prioritization skills in a fast‑paced environment.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Problem‑solving aptitude and capacity to work independently or within a team.

Education

A bachelor’s degree in Business Administration, Finance, Insurance, or a related discipline is required. Professional certifications such as Chartered Insurance Institute (CII) qualifications are advantageous but not mandatory.

Experience

Applicants should possess 2‑4 years of hands‑on experience in insurance claims handling, preferably within a multi‑line insurance environment. Experience with local Somali insurance regulations and familiarity with the regional market will be considered a strong asset.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 annually, commensurate with experience and qualifications. Salary is paid monthly and includes performance‑based incentives aligned with claim processing targets.

Benefits

• Comprehensive health and life insurance coverage for employees and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays in accordance with Somali labor law.
• Professional development budget for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering AXA’s claims procedures, systems, and compliance standards.
• Continuous learning modules on risk assessment, fraud detection, and customer service excellence.
• Access to AXA’s global e‑learning platform for industry‑specific certifications.

Working Environment

The role is based in AXA’s modern office in Qardho, featuring a collaborative workspace, reliable IT infrastructure, and a supportive team culture. Employees benefit from a safe, inclusive environment that encourages innovation and respects work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the AXA Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an in‑person assessment at the Qardho office.

Equal Opportunity Statement

AXA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, ethnicity, religion, or background.