Senior Hospitality Guest Relations Manager Job Vacancy in Bosaso, Somalia – Hospitality & Tourism

Manager
Bosaso
August 7, 2026
Full Time
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Job Description

Position: Senior Hospitality Guest Relations Manager

Company: Hilton Worldwide

Location: Bosaso, Somalia

Experience: 7+ years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Front Office Operations

Salary: 4,500,000 – 6,500,000 SSP

Vacancies: 1

Company Overview

Hilton Worldwide is a global leader in the hospitality sector, dedicated to delivering exceptional guest experiences through world-class service and luxury accommodations. As a brand synonymous with excellence, we operate thousands of properties across various continents, ensuring that every traveler feels at home. Our commitment to innovation and service quality makes us a premier employer for professionals seeking high-level career opportunities in Somalia and beyond. We pride ourselves on creating a culture of inclusivity and excellence, where every team member is empowered to exceed guest expectations and uphold our legacy of hospitality.

Job Overview

We are currently seeking a highly skilled and charismatic Senior Hospitality Guest Relations Manager to join our elite team in Bosaso. This role is critical to our mission of providing unparalleled service to our international and local clientele. The successful candidate will oversee the guest experience from arrival to departure, ensuring that every interaction reflects the high standards of the Hilton brand. This is a pivotal role within our hospitality operations, requiring a blend of strategic management and hands-on guest engagement. For those looking for meaningful employment in Somalia, this position offers a platform to influence service standards at a luxury level. You can learn more about our global standards at https://somaliajobsearch.com.

Key Responsibilities

  • Lead and mentor the guest relations team to ensure consistent delivery of five-star service standards.
  • Develop and implement personalized guest engagement strategies to increase repeat bookings and loyalty.
  • Manage complex guest inquiries and resolve high-level complaints with diplomacy and efficiency.
  • Collaborate with the Food and Beverage and Housekeeping departments to ensure seamless guest transitions.
  • Analyze guest feedback and satisfaction metrics to drive continuous service improvement.
  • Oversee VIP guest protocols, ensuring all special requirements are met with precision.

Required Skills

  • Advanced interpersonal and communication skills in English and Somali.
  • Exceptional problem-solving abilities under high-pressure situations.
  • Proficiency in Property Management Systems (PMS) and CRM software.
  • Strong leadership and team management capabilities.
  • Deep understanding of luxury hospitality service standards.

Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in luxury service management are highly preferred.

Experience

A minimum of 7 years of experience in luxury hospitality, with at least 3 years in a supervisory or managerial capacity within a high-end hotel environment. Proven track record of managing guest relations and improving customer satisfaction scores.

Salary

The monthly salary for this position ranges from 4,500,000 SSP to 6,500,000 SSP, depending on experience and performance metrics.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive health and wellness insurance.
  • Global career mobility within the Hilton network.
  • Employee discounts at various international properties.
  • Professional development and leadership training programs.

Training

  • Advanced Luxury Service Excellence training.
  • Leadership and Strategic Management workshops.
  • Digital Hospitality Systems certification.

For more information on international standards, visit https://liberiajobsearch.com/job-vacancy-in-liberia/.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a luxury hotel setting in Bosaso, interacting with a diverse range of international travelers and local dignitaries. This role requires a high level of grooming and professional presence.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their experience in luxury hospitality. This job vacancy in Somalia is part of our ongoing expansion in the region. Please ensure all documents are submitted through our official recruitment portal. For more diverse job listings, check https://rwandajobsearch.com/job-vacancy-in-rwanda/.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring in Somalia is conducted without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status.

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