E-commerce Marketplace Operations Specialist Job Vacancy in Hargeisa, Somalia – Retail – E-commerce

Job Description

Position: E-commerce Marketplace Operations Specialist

Company: Amazon

Location: Hargeisa, Somalia

Experience: 3-5 years in e‑commerce operations, marketplace management, or related field

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related discipline

Employment Type: Full-time

Industry: Retail – E-commerce

Department: Marketplace Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a commitment to customer obsession and innovation, Amazon has expanded its footprint across Africa, supporting local sellers and consumers through robust logistics and technology platforms. In Somalia, Amazon partners with regional logistics providers to bring a wide range of products to customers, fostering economic growth and digital inclusion. This role offers a unique opportunity to be part of Amazon’s mission to make commerce accessible to all, contributing to the vibrant ecosystem of Somalia Jobs and supporting the nation’s digital transformation.

Job Overview

The E‑commerce Marketplace Operations Specialist will manage day‑to‑day activities on Amazon’s marketplace platform for sellers based in Somalia. You will ensure product listings are accurate, monitor performance metrics, resolve operational issues, and collaborate with cross‑functional teams to enhance the customer experience. This position plays a critical role in driving growth for both Amazon and local businesses, aligning with Career Opportunities in Somalia and Employment in Somalia initiatives. For more information about Amazon’s presence in the region, visit Somalia Job Search.

Key Responsibilities

• Onboard and support local sellers, ensuring compliance with Amazon’s policies and standards.
• Maintain high‑quality product listings, optimizing titles, descriptions, and images for search visibility.
• Monitor key performance indicators such as order defect rate, cancellation rate, and seller feedback.
• Investigate and resolve operational issues, including inventory discrepancies, pricing errors, and fulfillment challenges.
• Collaborate with logistics partners to streamline shipping and delivery processes across Somalia.
• Provide data‑driven insights and recommendations to improve marketplace performance.
• Develop and deliver training materials for sellers to enhance their operational capabilities.
• Stay updated on local market trends, regulatory changes, and competitor activities.

Required Skills

• Strong analytical abilities with proficiency in Excel or similar data tools.
• Excellent communication skills in English and Somali.
• Experience with e‑commerce platforms, preferably Amazon Marketplace.
• Problem‑solving mindset and ability to work under tight deadlines.
• Knowledge of logistics and supply chain processes in emerging markets.
• Customer‑focused attitude with a passion for helping sellers succeed.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Marketing, or a related field is required. Relevant certifications in e‑commerce, data analysis, or project management are advantageous and demonstrate a commitment to professional growth.

Experience

Candidates should have 3‑5 years of hands‑on experience managing e‑commerce operations, marketplace seller support, or related roles. Prior exposure to the African market, especially within Somalia, will be considered a strong asset, as it aligns with the company’s focus on localized solutions for Hiring in Somalia.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and performance. This competitive salary reflects Amazon’s dedication to attracting top talent for Job Vacancy in Somalia and supporting sustainable career growth.

Benefits

• Health insurance coverage for employee and dependents.
• Performance‑based bonuses and stock purchase options.
• Paid parental and annual leave.
• Professional development stipend.
• Access to Amazon’s global employee assistance programs.

Training

• Comprehensive onboarding program covering Amazon’s marketplace policies and tools.
• Ongoing workshops on data analytics, SEO for product listings, and customer service excellence.
• Mentorship opportunities with senior marketplace managers across the region.

Working Environment

Based in Amazon’s Hargeisa office, you will work in a collaborative, fast‑paced environment that values innovation and diversity. The office provides modern facilities, high‑speed internet, and a supportive culture that encourages continuous learning. Employees enjoy a flexible work schedule, with occasional remote work options, fostering a healthy work‑life balance while contributing to the broader ecosystem of Jobs in Somalia.

Application Process

Interested candidates should submit their application through the Amazon Careers portal, attaching a tailored resume and a cover letter highlighting relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for virtual interviews followed by a final assessment. Successful applicants will receive an offer letter outlining compensation, benefits, and start date.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. Our hiring practices support the principles of fairness and transparency, ensuring that every applicant has an equal chance to contribute to our mission of building the most customer‑centric company on Earth.