Guest Services Manager Job Vacancy in Mogadishu, Somalia – Hospitality & Tourism

Job Description

Position: Guest Services Manager

Company: Hilton Hotels & Resorts

Location: Mogadishu, Somalia

Experience: 5+ years in hotel guest services or front office management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: SSP 2,500,000 – 3,500,000 per month

Vacancies:1

Company Overview

Hilton Hotels & Resorts is a globally recognized leader in the hospitality industry, operating more than 600 properties across six continents. In Somalia, Hilton has established a flagship property in the vibrant capital of Mogadishu, offering world‑class accommodation, dining, and conference facilities to both local and international guests. The brand is celebrated for its commitment to exceptional service, sustainable practices, and community engagement. As part of Hilton’s expansion strategy, the Mogadishu hotel plays a pivotal role in promoting tourism, fostering economic growth, and creating high‑quality employment opportunities. This position contributes directly to Hilton’s mission of delivering unforgettable experiences while supporting the broader goals of Somalia Jobs and Career Opportunities in Somalia.

Job Overview

The Guest Services Manager will lead the front‑office team, ensuring that every guest receives personalized, attentive, and seamless service from check‑in to check‑out. Reporting to the Hotel General Manager, the role involves overseeing daily operations of the reception, concierge, and bell desk, implementing service standards, and driving guest satisfaction scores. The successful candidate will collaborate with housekeeping, food & beverage, and sales departments to coordinate guest requests, resolve issues promptly, and uphold Hilton’s brand promise. This role is central to Hilton’s Hiring in Somalia initiative, offering a dynamic career path for professionals seeking growth in the hospitality sector.

Key Responsibilities

• Supervise and coach front‑office staff, including receptionists, concierges, and bell attendants.
• Maintain and enforce Hilton’s service standards, ensuring consistent delivery of high‑quality guest experiences.
• Handle guest complaints and special requests with professionalism, turning challenges into positive outcomes.
• Coordinate with housekeeping and maintenance to guarantee rooms are prepared and issues are resolved swiftly.
• Monitor daily occupancy, room assignments, and revenue management tools to optimize hotel performance.
• Prepare and present regular reports on guest satisfaction, staff performance, and operational metrics to senior management.
• Develop and implement training programs for new hires and ongoing staff development.
• Ensure compliance with health, safety, and security regulations throughout the guest services area.
• Collaborate with sales and marketing teams to promote special packages and events.
• Participate in community outreach initiatives that enhance Hilton’s reputation in Mogadishu.

Required Skills

• Strong leadership and team‑building abilities.
• Excellent communication and interpersonal skills, fluent in English and Somali.
• Proficiency with property management systems (PMS) and reservation software.
• Problem‑solving mindset with a focus on guest satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Attention to detail and strong organizational skills.
• Knowledge of local culture and tourism trends to personalize guest experiences.

Education

A bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Certifications such as Certified Hotel Administrator (CHA) or similar are advantageous and demonstrate a commitment to professional excellence.

Experience

Candidates must possess a minimum of five years of progressive experience in hotel front‑office operations, with at least two years in a supervisory or managerial capacity. Experience in luxury or upscale hotel environments is preferred, as is a proven track record of improving guest satisfaction scores.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching contributions.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Opportunities for international career mobility within the Hilton network.
• Professional development stipend for certifications and courses.

Training

• Onboarding program that includes Hilton’s renowned “Hilton Honors” service excellence curriculum.
• Ongoing leadership workshops and mentorship from senior hotel executives.
• Access to Hilton’s online learning platform for continuous skill enhancement.

Working Environment

The role is based in a modern, fully equipped hotel in the heart of Mogadishu, featuring state‑of‑the‑art facilities, a multicultural team, and a supportive corporate culture. Employees enjoy a collaborative atmosphere where innovation and guest‑centric thinking are encouraged.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through our online portal. For detailed information about the application steps, please visit https://somaliajobsearch.com/. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status. Our hiring practices support the broader goal of Employment in Somalia and reflect our dedication to fair and unbiased recruitment.