Retail Banking Relationship Manager Job Vacancy in Bosaso, Somalia – Banking & Financial Services

Job Description

Position:Retail Banking Relationship Manager

Company:Dahabshiil Bank

Location:Bosaso, Somalia

Experience:5+ years in retail banking or relationship management

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Banking & Financial Services

Department:Retail Banking

Salary:2,500,000 – 4,000,000 SSP per month

Vacancies:1

Company Overview

Dahabshiil Bank is a leading financial institution with a strong presence across the Horn of Africa and the Middle East. Established in 1970, the bank has built a reputation for delivering innovative banking solutions, fostering financial inclusion, and supporting economic growth in Somalia. With a commitment to excellence, Dahabshiil Bank offers a wide range of services, including retail banking, corporate finance, trade services, and digital banking platforms. The bank’s strategic focus on customer-centricity and technology-driven services makes it an attractive employer for professionals seeking dynamic career pathways in the financial sector.

Operating in Bosaso, a key commercial hub in the Puntland region, Dahabshiil Bank plays a pivotal role in facilitating trade, supporting small and medium enterprises, and providing essential banking services to individuals and businesses. The bank’s robust network, combined with its dedication to community development, positions it as a top choice for talent looking to contribute to Somalia’s financial ecosystem. This job posting is part of a broader initiative to attract skilled professionals for Career Opportunities in Somalia, reinforcing the bank’s commitment to Hiring in Somalia.

Job Overview

The Retail Banking Relationship Manager will be responsible for managing a portfolio of high‑value retail clients, delivering personalized banking solutions, and driving revenue growth. This role involves building strong relationships, understanding client needs, and promoting Dahabshiil Bank’s suite of products and services. The successful candidate will act as a trusted advisor, ensuring client satisfaction while meeting the bank’s sales targets and compliance standards. This position offers a unique chance to be part of a forward‑thinking team that is shaping the future of banking in Somalia.

For more information about Dahabshiil Bank and its commitment to excellence, visit Somalia Job Search. This role is a prime example of Jobs in Somalia that combine professional development with meaningful impact.

Key Responsibilities

• Develop and maintain relationships with a portfolio of retail clients, ensuring high levels of satisfaction and loyalty.
• Identify client needs and cross‑sell appropriate banking products, including savings accounts, loans, credit cards, and digital banking services.
• Achieve monthly and quarterly sales targets while adhering to risk and compliance guidelines.
• Conduct regular client reviews, provide financial advice, and propose tailored solutions to enhance client wealth.
• Collaborate with internal teams such as Credit, Operations, and Marketing to deliver seamless service.
• Prepare and present performance reports to senior management, highlighting opportunities and challenges.
• Stay updated on market trends, competitor activities, and regulatory changes affecting the banking sector.

Required Skills

• Strong interpersonal and communication skills with the ability to build trust quickly.
• Proven sales acumen and ability to meet or exceed targets.
• In‑depth knowledge of retail banking products and services.
• Analytical mindset with proficiency in financial analysis and risk assessment.
• Excellent problem‑solving abilities and attention to detail.
• Fluency in Somali and English; Arabic is a plus.
• Proficiency with banking software and Microsoft Office Suite.

Education

A Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are advantageous.

Experience

Minimum of five (5) years of experience in retail banking, relationship management, or a similar client‑facing role. Experience in the Somali market or East African banking environment is highly preferred.

Salary

The compensation package ranges from 2,500,000 SSP to 4,000,000 SSP per month, commensurate with experience and performance. The package includes performance‑based incentives and allowances.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Annual performance bonus.
• Paid annual leave and public holidays.
• Professional development and certification support.

Training

• Comprehensive onboarding program covering bank policies, products, and compliance.
• Ongoing sales and product training workshops.
• Leadership development pathways for high‑potential employees.

Working Environment

Dahabshiil Bank offers a modern, collaborative workspace in Bosaso, equipped with the latest technology to support digital banking initiatives. The culture emphasizes teamwork, integrity, and continuous improvement, fostering an environment where employees can thrive and contribute to the bank’s mission of financial inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Dahabshiil Bank Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. Please ensure all documents are in PDF format.

Equal Opportunity Statement

Dahabshiil Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. Our hiring practices reflect our dedication to providing fair Employment in Somalia for all qualified candidates.