E-commerce Operations Manager Job Vacancy in Afgooye, Somalia – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Group

Location: Afgooye, Somalia

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: 8,000,000 – 12,000,000 SSP per month

Vacancies:1

Company Overview

Jumia Group is Africa’s leading e‑commerce platform, connecting millions of consumers with a vast selection of products across the continent. With a strong focus on innovation, logistics excellence, and customer satisfaction, Jumia has expanded its footprint into emerging markets, including Somalia, where it aims to empower local businesses and provide reliable online shopping experiences. The company’s mission is to drive digital commerce growth, create jobs, and support economic development in the region. As part of its strategic expansion, Jumia is establishing a regional hub in Afgooye to coordinate operations, enhance supply‑chain efficiency, and deliver seamless service to both urban and rural customers. This initiative reflects Jumia’s commitment to creating sustainable career opportunities and fostering entrepreneurship in Somalia, making it a premier destination for Somalia Jobs and a catalyst for Employment in Somalia.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational workflow for Jumia’s Afgooye hub, overseeing order fulfillment, inventory management, logistics coordination, and customer service excellence. This role is pivotal in ensuring that the platform delivers on its promise of fast, reliable, and affordable shopping experiences. The manager will collaborate with cross‑functional teams, implement process improvements, and leverage data analytics to optimize performance. Candidates will play a critical role in shaping Jumia’s presence in the Somali market, contributing to Career Opportunities in Somalia and supporting the company’s broader Hiring in Somalia strategy. For more information about Jumia’s vision and current openings, visit Somalia Job Search.

Key Responsibilities

• Develop and execute operational strategies to meet order volume targets and service level agreements.
• Manage inventory control processes, ensuring accurate stock levels and minimizing shrinkage.
• Coordinate with logistics partners to optimize last‑mile delivery routes and reduce transit times.
• Lead a team of warehouse supervisors, pickers, and customer support agents, fostering a high‑performance culture.
• Implement data‑driven performance metrics and generate regular reports for senior leadership.
• Identify and resolve operational bottlenecks, driving continuous improvement initiatives.
• Ensure compliance with local regulations, safety standards, and Jumia’s corporate policies.

Required Skills

• Strong leadership and people‑management abilities.
• Proficiency in e‑commerce platforms, ERP systems, and warehouse management software.
• Excellent analytical skills with a focus on KPI monitoring and process optimization.
• Effective communication and stakeholder management across diverse teams.
• Problem‑solving mindset with the ability to make data‑informed decisions.
• Knowledge of Somali market dynamics and logistics landscape.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications in project management or e‑commerce operations are considered an asset.

Experience

Applicants must have at least five years of progressive experience in e‑commerce operations, warehouse management, or logistics coordination, preferably within a fast‑growth, technology‑driven environment.

Salary

The compensation package ranges from 8,000,000 to 12,000,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and public holidays in accordance with Somali labor law.
• Professional development budget for certifications and training.
• Employee discount program on Jumia marketplace purchases.
• Retirement savings plan with employer contributions.

Training

• Onboarding program covering Jumia’s systems, policies, and cultural values.
• Continuous learning modules on supply‑chain analytics and e‑commerce trends.
• Leadership development workshops for managerial growth.
• Access to industry conferences and networking events.

Working Environment

The Afgooye hub offers a modern, collaborative workspace equipped with state‑of‑the‑art technology and a supportive team atmosphere. Employees benefit from flexible working arrangements, a focus on work‑life balance, and a culture that encourages innovation and open communication. Jumia promotes a safe and inclusive environment where every team member can thrive.

Application Process

Interested candidates should submit their updated resume through the online portal on the Jumia Careers page. Applications will be screened by the talent acquisition team, followed by a virtual interview round and a final on‑site assessment at the Afgooye office. Successful applicants will receive an offer letter outlining compensation and start‑date details.

Equal Opportunity Statement

Jumia Group is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without discrimination.