E‑Commerce Operations Manager Job Vacancy in Hobyo, Somalia – Retail

Manager
Hobyo
September 6, 2026
Full Time
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Job Description

Position: E‑Commerce Operations Manager

Company: Amazon

Location: Hobyo, Somalia

Experience: 5+ years in e‑commerce operations or retail management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per annum

Vacancies:1

Company Overview

Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a commitment to customer obsession and innovation, Amazon continuously expands its footprint across emerging markets, including strategic initiatives in Africa. The company’s presence in Somalia aims to empower local entrepreneurs, enhance digital commerce capabilities, and create sustainable employment opportunities. As part of Amazon’s growth strategy, the Hobyo hub will serve as a regional center for order fulfillment, logistics coordination, and customer service, contributing to the broader vision of inclusive economic development. This role offers a unique chance to be at the forefront of digital transformation in Somalia, aligning with the country’s evolving retail landscape and supporting the nation’s ambition for modernized commerce.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end operational functions of Amazon’s Hobyo e‑commerce platform. Reporting to the Regional Operations Director, you will be responsible for overseeing order processing, inventory management, last‑mile delivery, and customer experience initiatives. This position plays a pivotal role in ensuring seamless integration of technology, supply chain partners, and local market nuances to drive efficiency and growth. As a key member of the Operations team, you will collaborate with cross‑functional stakeholders, including Marketing, Finance, and Technology, to implement scalable processes that support Amazon’s mission of delivering unparalleled service to customers across Somalia. This opportunity is ideal for professionals seeking to shape the future of retail in a dynamic environment while contributing to broader Career Opportunities in Somalia.

Key Responsibilities

  • Develop and execute operational strategies to achieve on‑time delivery targets and high customer satisfaction.
  • Manage inventory levels, forecasting, and replenishment cycles in coordination with suppliers.
  • Oversee the fulfillment center’s daily activities, ensuring compliance with safety and quality standards.
  • Implement performance metrics, dashboards, and continuous improvement initiatives.
  • Coordinate with local logistics partners to optimize last‑mile delivery routes.
  • Lead a team of supervisors, associates, and contractors, fostering a culture of accountability.
  • Collaborate with technology teams to integrate automation tools and data analytics.
  • Ensure adherence to regulatory requirements and Amazon’s operational policies.

Required Skills

  • Strong analytical and problem‑solving abilities with data‑driven decision making.
  • Excellent leadership and people management skills.
  • Proficiency in e‑commerce platforms, ERP systems, and supply chain software.
  • Effective communication and stakeholder management across multicultural teams.
  • Ability to adapt processes to local market conditions while maintaining global standards.
  • Project management expertise with a focus on operational efficiency.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as PMP, Six Sigma, or relevant e‑commerce qualifications are advantageous.

Experience

Minimum of five years managing e‑commerce operations, retail fulfillment, or logistics in a fast‑paced environment. Experience in emerging markets or African retail sectors is highly preferred.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 annually, commensurate with experience and qualifications.

Benefits

  • Competitive salary with performance‑based bonuses.
  • Health insurance coverage for employee and dependents.
  • Retirement savings plan.
  • Employee discount program on Amazon services.
  • Paid parental and annual leave.

Training

  • Comprehensive onboarding program covering Amazon’s operational standards.
  • Continuous learning opportunities through Amazon’s internal training platforms.
  • Leadership development workshops and mentorship.

Working Environment

The Hobyo operations center offers a modern, safety‑focused workspace equipped with state‑of‑the‑art technology. Employees benefit from a collaborative culture that encourages innovation, diversity, and work‑life balance. Amazon promotes an inclusive environment where every voice is valued, aligning with the company’s global standards for Employment in Somalia.

Application Process

Interested candidates should submit their application through the official portal. Please visit Somalia Job Search for detailed instructions on how to apply, required documents, and the selection timeline. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for interviews.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, disability, or any other protected characteristic. Our hiring practices support the principles of Hiring in Somalia and aim to provide fair access to all qualified applicants.

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