Network Operations Center Engineer Job Vacancy in Bosaso, Somalia – Telecommunications

Job Description

Position: Network Operations Center Engineer

Company: Hormuud Telecom

Location: Bosaso, Somalia

Experience: 3-5 years in network operations

Education: Bachelor’s degree in Computer Science, Telecommunications Engineering, or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Network Operations

Salary: SSP 3,500,000 – SSP 5,000,000 per annum

Vacancies:1

Company Overview

Hormuud Telecom is a leading telecommunications provider in Somalia, delivering mobile voice, data, and digital services to millions of customers across the country. Established in 2002, Hormuud has built a robust network infrastructure that connects urban centers, remote towns, and diaspora communities. The company is committed to innovation, customer satisfaction, and socio‑economic development, supporting digital inclusion and job creation throughout Somalia. As part of its expansion strategy, Hormuud is investing heavily in network optimization, 5G readiness, and cloud‑based services, creating a dynamic environment for professionals seeking career growth in the telecommunications sector. This role offers a unique opportunity to contribute to the backbone of Somalia’s digital future while working in the vibrant port city of Bosaso, a key hub for trade and communication in the Puntland region.

Job Overview

The Network Operations Center (NOC) Engineer will be responsible for monitoring, maintaining, and optimizing Hormuud’s core network infrastructure to ensure high availability, performance, and security of services. Reporting to the NOC Manager, the engineer will work in a 24/7 operational environment, collaborating with cross‑functional teams to resolve incidents, implement upgrades, and support capacity planning. This position plays a critical role in delivering reliable telecommunications services, directly impacting customer satisfaction and the company’s reputation. For more information about Hormuud Telecom and its mission, visit https://somaliajobsearch.com/. This job is an excellent fit for professionals passionate about network engineering and eager to make a tangible impact on Somalia Jobs and the broader digital ecosystem.

Key Responsibilities

• Monitor network performance using NOC tools, dashboards, and alarms to detect and respond to incidents promptly.
• Diagnose and troubleshoot faults across routers, switches, firewalls, and transmission equipment.
• Coordinate with field engineers and vendors to implement network upgrades, patches, and configuration changes.
• Maintain detailed incident logs, root‑cause analysis reports, and knowledge‑base documentation.
• Participate in on‑call rotation to provide 24/7 support for critical network events.
• Assist in capacity planning, performance tuning, and network optimization projects.
• Ensure compliance with security policies, change management procedures, and regulatory standards.
• Collaborate with the Service Assurance team to improve service quality metrics.

Required Skills

• Strong knowledge of TCP/IP, MPLS, BGP, OSPF, and QoS protocols.
• Hands‑on experience with network monitoring platforms (e.g., SolarWinds, Nagios, PRTG).
• Proficiency in Cisco, Juniper, or Huawei equipment configuration and troubleshooting.
• Ability to interpret network diagrams, routing tables, and performance metrics.
• Excellent analytical and problem‑solving abilities under pressure.
• Effective communication skills for interacting with technical and non‑technical stakeholders.
• Familiarity with scripting languages (Python, Bash) for automation is a plus.

Education

A Bachelor’s degree in Computer Science, Telecommunications Engineering, Electrical Engineering, or a related discipline is required. Professional certifications such as CCNA, CCNP, JNCIA, or equivalent are highly desirable and demonstrate a commitment to continuous learning in the telecommunications field.

Experience

Applicants should have 3 to 5 years of proven experience in network operations, preferably within a telecom carrier or large‑scale ISP environment. Experience with NOC environments, incident management, and network performance optimization is essential.

Salary

The compensation package ranges from SSP 3,500,000 to SSP 5,000,000 annually, commensurate with experience, qualifications, and performance. Hormuud Telecom offers a competitive salary structure aligned with industry standards for Somalia Jobs and provides performance‑based incentives.

Benefits

• Health insurance covering medical, dental, and vision care.
• Annual leave and paid holidays in accordance with Somali labor law.
• Transportation allowance for commuting to the Bosaso office.
• Professional development budget for certifications and training.
• Employee recognition programs and performance bonuses.

Training

• Onboarding program covering Hormuud’s network architecture, tools, and security policies.
• Access to online learning platforms for technical skill enhancement.
• Mentorship from senior network engineers and NOC managers.
• Regular workshops on emerging technologies such as 5G, SD‑WAN, and network automation.

Working Environment

The NOC is a state‑of‑the‑art facility equipped with advanced monitoring consoles, high‑speed connectivity, and a collaborative workspace. Employees work in a professional, inclusive atmosphere that encourages knowledge sharing and continuous improvement. Hormuud promotes a culture of safety, respect, and innovation, ensuring that staff can thrive while delivering critical services to the nation.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Hormuud Telecom careers portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be contacted for a virtual interview followed by a technical assessment. The hiring process is designed to be transparent, efficient, and fair.

Equal Opportunity Statement

Hormuud Telecom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. All qualified applicants will receive consideration for employment without discrimination.