Network Operations Center (NOC) Engineer Job Vacancy in Bosaso, Somalia – Telecommunications

Job Description

Position: Network Operations Center (NOC) Engineer

Company: Hormuud Telecom

Location: Bosaso, Somalia

Experience: 3-5 years in network operations and telecom infrastructure

Education: Bachelor’s degree in Computer Science, IT or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Network Operations

Salary: SSP 2,500,000 – SSP 3,500,000 per month

Vacancies:1

Company Overview

Hormuud Telecom is a leading telecommunications provider in Somalia, delivering mobile voice, data, and digital services to millions of customers across the nation. With a strong commitment to innovation, network expansion, and customer satisfaction, Hormuud has become a cornerstone of Somalia’s digital transformation. The company’s extensive fiber backbone, 4G LTE coverage, and emerging 5G initiatives position it at the forefront of the industry. As part of its growth strategy, Hormuud continuously seeks talented professionals to support its mission of connecting communities, fostering economic development, and creating career pathways. This role offers a unique chance to join a dynamic team that values expertise, collaboration, and continuous improvement, contributing directly to the nation’s connectivity goals and the broader landscape of Somalia Jobs.

Job Overview

The Network Operations Center (NOC) Engineer will be responsible for monitoring, maintaining, and optimizing Hormuud’s core network infrastructure to ensure high availability and performance. Working within a 24/7 NOC environment, the engineer will respond to alarms, troubleshoot incidents, and coordinate with field teams to resolve issues promptly. This position plays a critical role in sustaining reliable telecommunications services, supporting the company’s reputation for excellence, and enhancing the overall customer experience. Candidates will have the opportunity to work with cutting‑edge technologies, participate in network upgrades, and contribute to strategic initiatives that drive the future of connectivity in Somalia. For more information about career opportunities, visit Somalia Job Search.

Key Responsibilities

• Monitor real‑time network performance using NOC tools and dashboards.
• Identify, diagnose, and resolve network faults and service degradations.
• Escalate critical incidents to senior engineers and coordinate remediation actions.
• Maintain accurate incident logs and generate post‑incident reports.
• Collaborate with field technicians for hardware replacements and upgrades.
• Participate in capacity planning and network optimization projects.
• Ensure compliance with service level agreements (SLAs) and industry standards.

Required Skills

• Proficiency with network monitoring platforms (e.g., SolarWinds, Nagios).
• Strong understanding of IP routing, switching, and MPLS technologies.
• Experience with telecom equipment such as routers, switches, and firewalls.
• Ability to analyze logs, perform root‑cause analysis, and document findings.
• Excellent communication skills for cross‑functional coordination.
• Problem‑solving mindset and ability to work under pressure.

Education

A Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related discipline is required. Relevant certifications such as CCNA, JNCIA, or CompTIA Network+ are highly desirable and demonstrate a commitment to professional development.

Experience

Applicants should have 3 to 5 years of hands‑on experience in network operations, preferably within a telecom environment. Prior exposure to NOC workflows, incident management, and network performance tuning is essential. Experience with fiber optic networks and mobile backhaul is a plus.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 per month, reflecting the candidate’s experience, qualifications, and performance. The package is competitive within the market and aligns with Hormuud’s commitment to rewarding talent.

Benefits

• Health insurance coverage for employee and dependents.
• Annual performance‑based bonuses.
• Paid vacation and sick leave.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.
• Opportunities for career advancement within a growing organization.

Training

• On‑boarding program covering Hormuud’s network architecture and NOC procedures.
• Continuous technical training on emerging telecom technologies.
• Access to online learning platforms and industry conferences.
• Mentorship from senior network engineers.

Working Environment

The NOC operates in a modern, climate‑controlled facility equipped with state‑of‑the‑art monitoring consoles and collaboration tools. Engineers work in shifts to provide 24/7 coverage, ensuring seamless service delivery across the country. Hormuud promotes a culture of teamwork, innovation, and respect, encouraging employees to share ideas and contribute to process improvements. The role offers a balanced mix of desk‑based monitoring and occasional field coordination, providing a dynamic and engaging work experience.

Application Process

Interested candidates should submit their updated CV through the Hormuud career portal. Applications will be reviewed by the recruitment team, and shortlisted applicants will be contacted for an initial interview. The selection process includes a technical assessment, followed by a final interview with senior NOC leadership. Successful candidates will receive an offer letter outlining terms of employment.

Equal Opportunity Statement

Hormuud Telecom is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, or background. Our hiring practices focus on merit, skills, and potential, ensuring fair treatment for all applicants. Join us and be part of a forward‑thinking organization dedicated to empowering Somalia through connectivity and career growth.