Data Center Operations Manager Job Vacancy in Borama, Somalia – Data Center Services

Job Description

Position: Data Center Operations Manager

Company: Dell Technologies

Location: Borama, Somalia

Experience: 5+ years managing data center facilities, hardware lifecycle, and operational teams

Education: Bachelor’s degree in Computer Science, Information Technology, or related discipline

Employment Type: Full-time

Industry: Data Center Services

Department: Operations

Salary: SSP 8,000,000 – 12,000,000 per annum

Vacancies:1

Company Overview

Dell Technologies is a global leader in end‑to‑end technology solutions, delivering innovative infrastructure, cloud, and security services to enterprises worldwide. With a strong commitment to digital transformation across emerging markets, Dell has expanded its footprint in the Horn of Africa, establishing state‑of‑the‑art data centers to support regional connectivity, e‑government initiatives, and private sector growth. The company’s presence in Somalia reflects its dedication to building resilient digital ecosystems that empower businesses, NGOs, and government agencies. As part of Dell’s strategic expansion, the Borama data center will serve as a critical hub for cloud services, disaster recovery, and high‑performance computing, creating a platform for sustainable economic development.

Job Overview

The Data Center Operations Manager will lead the day‑to‑day operations of Dell’s new Borama facility, ensuring optimal performance, security, and availability of all infrastructure components. This role is pivotal for delivering reliable services to clients across Somalia and the wider East African region. The manager will collaborate with engineering, security, and client success teams to implement best‑in‑class operational processes, drive continuous improvement, and uphold Dell’s standards of excellence. This position offers a unique opportunity to shape the future of technology services in a rapidly growing market while working with cutting‑edge hardware and software solutions.

For more information about Dell Technologies and its mission in Africa, visit https://somaliajobsearch.com/.

Key Responsibilities

• Oversee all aspects of data center operations, including power, cooling, networking, and hardware maintenance.
• Develop and enforce operational SOPs, ensuring compliance with industry standards such as ISO 27001 and Uptime Institute Tier certifications.
• Manage a multidisciplinary team of technicians, engineers, and support staff, fostering a culture of safety, accountability, and continuous learning.
• Coordinate with Dell’s global engineering teams to plan and execute hardware upgrades, capacity expansions, and technology refresh cycles.
• Monitor performance metrics, conduct root‑cause analysis of incidents, and implement corrective actions to minimize downtime.
• Ensure robust physical and cyber security controls, including access management, video surveillance, and intrusion detection systems.
• Maintain detailed documentation of infrastructure configurations, change logs, and compliance reports.
• Collaborate with sales and client success teams to align service delivery with customer SLAs and expectations.
• Prepare and present regular operational reports to senior leadership, highlighting key performance indicators and risk assessments.
• Lead emergency response drills and business continuity planning to safeguard critical services.

Required Skills

• Strong knowledge of data center infrastructure, including power distribution, HVAC, and networking.
• Proficiency with monitoring tools such as Dell OpenManage, Nagios, or SolarWinds.
• Experience managing budgets, vendor contracts, and procurement processes.
• Excellent leadership, communication, and stakeholder management abilities.
• Ability to work under pressure, prioritize tasks, and make data‑driven decisions.
• Familiarity with regulatory compliance frameworks relevant to Somalia and the broader region.
• Hands‑on technical expertise in server hardware, storage systems, and virtualization platforms.

Education

A Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field is required. Professional certifications such as Cisco CCNA/CCNP, VMware VCP, or ITIL are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants must have a minimum of five years of progressive experience in data center operations, with at least two years in a supervisory or managerial capacity. Experience in emerging markets, especially within East Africa, is a strong plus, as is a demonstrated track record of implementing efficiency improvements and cost‑saving initiatives.

Salary

The compensation package ranges from SSP 8,000,000 to SSP 12,000,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a comprehensive retirement plan.

Benefits

• Competitive salary with annual performance incentives.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Professional development budget for certifications and training.
• Relocation assistance for candidates moving to Borama.
• Employee assistance program and wellness initiatives.

Training

• On‑boarding program covering Dell’s global operational standards and local compliance requirements.
• Access to Dell University for continuous technical and leadership development.
• Mentorship opportunities with senior engineers and regional directors.

Working Environment

The Borama data center is a modern, secure facility equipped with redundant power supplies, advanced cooling systems, and high‑speed fiber connectivity. Employees work in a collaborative environment that encourages innovation, knowledge sharing, and cross‑functional teamwork. Dell promotes a diverse and inclusive workplace where every voice is valued, and career growth is supported through clear pathways and regular performance feedback.

Application Process

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience through the Dell Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Borama facility.

Equal Opportunity Statement

Dell Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, religion, sexual orientation, or disability. Our hiring practices reflect our dedication to fairness and meritocracy, ensuring that every qualified applicant receives equal consideration.