Community Engagement Manager Job Vacancy in Borama, Somalia – Social Media

Job Description

Position: Community Engagement Manager

Company: Meta Platforms

Location: Borama, Somalia

Experience: 3-5 years

Education: Bachelor's degree in Communications, Marketing, or related field

Employment Type: Full-time

Industry: Social Media

Department: Marketing

Salary: SSP 3,000,000 – SSP 5,000,000 per annum

Vacancies:1

Company Overview

Meta Platforms, the global leader in social networking and digital communication, is expanding its presence in the Horn of Africa. With a commitment to connecting people, fostering community, and driving meaningful conversations, Meta is dedicated to creating opportunities for talent across Somalia. Our mission is to empower individuals and businesses to share their stories, build relationships, and grow in a digital world. As part of our strategic growth plan, we are establishing a regional hub in Borama to support local content creators, advertisers, and community managers. This role offers a unique chance to be at the forefront of digital transformation in Somalia, contributing to a vibrant ecosystem of online engagement.

Job Overview

The Community Engagement Manager will lead the development and execution of community strategies that enhance user interaction, promote brand advocacy, and support Meta's products across the Somali market. Reporting to the Regional Marketing Director, you will collaborate with cross‑functional teams, including product, policy, and sales, to ensure a safe, inclusive, and engaging environment for users. This position is pivotal in driving growth, increasing user retention, and fostering a positive brand perception in Somalia. For more information about our regional initiatives, visit our career portal.

Key Responsibilities

• Design and implement community engagement campaigns tailored to Somali audiences, leveraging local culture, language, and trends.
• Monitor and analyze community metrics, providing actionable insights to improve user experience and platform health.
• Collaborate with content creators, influencers, and local partners to amplify Meta's reach and relevance.
• Manage crisis communication and moderation efforts, ensuring compliance with Meta's policies and local regulations.
• Lead community events, webinars, and workshops to educate users on platform features and best practices.
• Develop training materials and resources for internal teams and external stakeholders.
• Report regularly on engagement performance, highlighting successes and areas for improvement.

Required Skills

• Strong understanding of social media dynamics and community management in emerging markets.
• Excellent communication skills in Somali and English, both written and verbal.
• Proven ability to analyze data, generate insights, and translate them into strategic actions.
• Creative thinking with a passion for storytelling and digital content.
• Experience working with cross‑functional teams and managing multiple projects simultaneously.
• Knowledge of Meta's platform policies, advertising tools, and community standards.

Education

A bachelor's degree in Communications, Marketing, Business Administration, or a related discipline is required. Advanced certifications in digital marketing, community management, or data analytics are a plus.

Experience

Minimum of 3 years of experience in community management, social media marketing, or related fields, preferably within the African or Middle Eastern markets. Experience with Meta platforms (Facebook, Instagram, WhatsApp) is highly desirable.

Salary

The compensation package ranges from SSP 3,000,000 to SSP 5,000,000 annually, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance coverage.
• Professional development and training opportunities.
• Flexible working hours and remote work options.
• Employee assistance program and wellness initiatives.
• Paid annual leave and public holidays.

Training

• Onboarding program covering Meta's policies, tools, and cultural values.
• Continuous learning modules on digital marketing trends, data analytics, and community safety.
• Mentorship from senior leaders within the regional marketing team.

Working Environment

Our Borama office offers a collaborative, inclusive, and dynamic workspace equipped with modern technology and resources. We foster a culture of innovation, where ideas are encouraged, and diversity is celebrated. Employees enjoy a supportive environment that balances professional growth with personal well‑being.

Application Process

Interested candidates should submit their application through our online portal. The selection process includes an initial resume review, a virtual interview, and a final assessment focused on community strategy development. Successful applicants will be contacted within two weeks of submission.

Equal Opportunity Statement

Meta Platforms is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, sexual orientation, or disability. We encourage qualified candidates from all backgrounds to apply for this exciting opportunity.